Category: the Rant Board
Hi all. right, here goes. how can it be that a large company with many personell can give crap customer service, wheras a small company, with loads of orders coming in all the time, can give such great customer service? I have two websites in mind, one where the customer service is fantastic, and the company is small, the other where the company is large,but their service is utter pants! I'm just pissed off with the crap customer service I get from larger companies! hats off to the smaller cumpanies, who, while taking tonnes of orders, still manage to get items to me on time and with no fuss. the large companies though, they couldn't organise a pissup in a brewry even if I supplied the brewry and the beer!
its unfortunate, but thats just how it is in the business world.
I think that it's because, if it's a bigger company there are just so many people and different departments that they can easily give you the run-around. In a big company or business, if you ask something, they can easily say "that's not my department" or assign one specific person who knows what you need to know while not training everyone else on it, perhaps because it might seem too time-consuming for them to do that. But in a smaller business, you usually able to get more help because the few people would have to know more, and they can't easily just pass you to someone else.
Leilani
I'll be getting back to the bigger company tomorrow and asking them where my goods are, after all, they promised me they'd be delivering them yesterday and guess waht? no delivery! what a pest
no Love4all its only like that if the company has forgotten 1st rule of business make the customer feel as if they can't live without you...otherwise you will go to the wall ..any business worth its salt should treat its customers like gold dust, because that is literally what you are...
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Dobbin bring them down mate the best revenge would be to spread the word on these jokers thick and fast....
once word gets out...Dobbin the best revenge would be to spread the word about these jokers thick and fast mate...
Well, there are two main factors, I think. The first one is the size of the company and the vidissions and responsibilities a and the amount of paperwork needed for approvals etc can get so overwhelming and complex that the company simply starts forgetting its priorities and this is simply preventing them from providing service to the customer, it's stupid but true. The second factor, something I've noticed increasignly, is that companies think they can save a lot of money by outsourcing the customer services to other contractors that will work for $5 an hour instead of $8 e.g. or outsource all the way to India. With that comes much worse customer service since the people dealing with your request are not associated directly with the company and really could not care less how well it does and sometimes are not even in the same country as the company that they are supposed to be answering for.
So, avoid bad customer service comapnies when you can, they totally deserve it.
www.buy.com e.g. has had excellent customer service for me whereas aol is the world's worst customer service company, by far, in my opinion anyways and I've long decided never to do business with them no matter how inexpensive they may be.
cheers
-B